Returning an item
Items must be unused and in the original packaging to be returned, unless there is a manufacturer defect. You must return the item within 10 days of receiving.
- Please email email@example.com to inform us of the return/exchange with reasons listed.
- Mail your item to be returned at your own expense to:
25 Wantirna Rd,
Ringwood, 3134, Victoria, Australia
- Please include a copy of the original invoice in the package.
Return shipping costs are the buyers responsibility.
Items cannot be returned if they show signs of negligence or exposure to non approved chemicals including skin prep tape adhesive.
All returned items are subject to return shipping fees. Items may be subject to a 10% restocking fee. These fees will be deducted from the refund amount.
The original shipping/handling fees paid on the order will not be refunded.
If your item is unused and in the original packaging, you may be able to exchange your item for a different product. You will not be subject to a restocking fee in this case, but are responsible for paying all shipping charges.